Shipping policy

Thank you for choosing JOURNEY. We strive to make your shopping experience seamless, including our systematic and efficient shipping process. Here's an overview of our Shipping Policy:

Order Processing - 
Upon receipt of your order, our diligent team located at our Brampton, Ontario swiftly begins processing. Orders are typically dispatched within 1-2 business days. Our operational business days are Monday to Friday, excluding public holidays.

Delivery Timeframe - 
Our standard delivery timeframe within Canada is between 1-5 business days. However, please note that unforeseen circumstances, such as inclement weather or carrier complications, can occasionally cause delays. We appreciate your understanding and patience in such instances.

Package Tracking - 
In our commitment to transparency, we will provide you with an email containing your package's tracking details as soon as it is shipped. This allows you to monitor your order's progress. If your tracking information is not received within 2 business days of placing your order, please reach out to us at sales@journeyofficial.com.

Shipping Procedures - 
Our dedication to customer satisfaction is paramount. All orders placed within Canada are dispatched from our Brampton warehouse, ensuring swift delivery of your purchases.

Customer Support - 
We understand that you may have questions or require assistance with your order. Our team is available at sales@journeyofficial.com. We are prepared to provide the help you need.

By placing an order with JOURNEY, you are acknowledging and agreeing to the terms of our Shipping Policy. We reserve the right to modify this policy as necessary, to accommodate operational needs or the requirements of our delivery partners.

We thank you once more for choosing JOURNEY. We look forward to providing you with a satisfying shopping experience.